At We360, we prioritize customer support for all clients, whether they're on a paid plan or exploring our demo or free options. We're committed to delivering top-notch assistance to everyone. Our support offerings include access to online resources, knowledge documents, a help center, and chat support.
Adoption Assurance |
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24x7 Online Access to Onboarding, Learning Materials & Help Center | ☑️ |
Technical Configuration & Tuning | ☑️ |
Team / Manager Training | 2 sessions |
Technical Support |
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24/7 Access to the we360 Help Center | ☑️ |
24/7 Live Chat | - |
Weekday Live Chat Support (M-S 10 am - 5 pm IST) | ☑️ |
Email Support (M-S 10 am - 5 pm IST) | Avg. response time < 4 hrs. Resolution time = 24 hrs. |
Annual Technical Health Check | ☑️ |
Dedicated Key Account Manager (KAM) | ☑️ |
Priority Ticket Routing | ☑️ |
Advisory Support |
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Dedicated Customer Success Manager (CSM) | ☑️ |
Adoption Assurance
We set you up for success with timely technical implementation, organizational enablement, and adoption support. Our goal is to educate, enable, and empower users at all levels for a productive journey with We360.ai.
Account Configuration
Our experts provide guidance for best practice configuration during initial setup or help fine-tune your existing environment to match your organizational needs.
Dedicated Customer Success Manager (CSM)
Your assigned CSM is your direct point of contact for non-break-fix inquiries. They offer product training, handle subscription changes, and ensure you have the support needed for success.
Dedicated Key Account Manager (KAM)
Your KAM serves as a liaison between you and our team, addressing technical account concerns promptly and providing proactive outreach for product updates and relevant information.
We're here for you every step of the way, ensuring you get the most out of We360.